Please note, our reception team will ask you the reason for your call. As they can signpost you to the most appropriate Clinician & may save you time accessing the service.
We are now operating a new telephone triage appointment system. This means that if you wish to make an appointment with a Doctor, you will first be offered a telephone call back from the Doctor. The Doctor will then call you back on the same day and the problem may then be dealt with either over the phone or you may be offered a video consultation or an appointment to be seen at the surgery at a time to be agreed between you and the Doctor.
Telephone triage appointments can be booked by calling the appointments line anytime from 8.30am in the morning or by using the on-line booking system. You will be called back on the same day but not at a specified time. You can request a timed slot if you are working and need to specify a time to be called.
Medical emergencies will be triaged at any time during the working day.
Appointments with the Nursing team can be made in advance by calling the appointments line.
Online Service For Booking Appointments
It is possible to pre book appointments with your GP over the phone.
We have a secure on-line booking system which will allow you to book in advance with your registered Doctor. This means you will not have to phone in at 8.30am to book a routine appointment. Please note there is a daily allocation of pre bookable appointments online and you will not be able to book once all the apointments have been booked.
You will need to access the website www.patientaccess.com and register online.
There is no need for a password or pin, so all you need to do on the first question is answer no, you can then carry on with the registration process. It takes a while for the system to catch up with the registration process, so please wait 24 hours before trying to log on and use your new details.
If you have any difficulties with the registration process, please phone us with your contact details and we will call back to help you.
Hopefully you will find this a useful service and feedback on using the website is appreciated.
Click here to sign in to Patient Access.
We try to keep to appointment times but some problems may take longer than usual and the doctor may occasionally be called out to an emergency. You may therefore be seen later than your appointment time. Please be patient and understanding.
If you are unable to attend for a pre-booked appointment please let us know as early as possible.This would then allow the appointment to be given to another patient.