We are now operating the Accurx Total Triage system. This means that if you wish to make an appointment with a Doctor you will need to click here Medical & Admin Request Form.
You will need to provide a brief response to each question in turn, please provide as much detail as you can. In addition to the questions, the form gives you the option to upload pictures of your condition enabling the Clinician view the image(s). The system allows a two way conversation by text message. If the Clinician requires further information, you will be sent a text message asking for further details to enable the request to be appropriately triaged.
Depending on your preference, the practice will either send a message or call to inform you if you have an appointment and when this will take place. Appointments will be classified internally as Red – urgent, Amber - less urgent and Green – routine. Red appointments will be allocated soonest, then Amber and then Green.
The appointment will be booked in on the basis of clinical need, with the most appropriate person – a doctor, Physio, nurse, or, if simply an administration matter such as querying at what stage a referral is, by the admin team.
If you are unable to access the internet, you may continue to call the practice in the usual way. A member of the reception team will ask you the same questions as those contained in the online form. Please give as much detail as you can to enable your request to be appropriately triaged. If you cannot access the internet and instead choose to attend the practice in person, a member of the reception team will issue you with a copy of the questions and you will need to complete the form and hand it back into reception. Once your request has been triaged you will be responded to by a member of the team.
Please be aware that regardless whether you complete the form online, over the phone or in person, the same process will apply in that you will be contacted by a member of the practice team with a response to your query once it has been triaged. Therefore, we strongly advise that if you are able to complete online, this will be the most convenient method of access.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Cancelling or changing an appointment
If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
· Phone us. Check our opening times
· Visit the surgery and speak with a receptionist. Check our opening times
· You can also cancel through the appointment reminders your receieve
If you need help when we are closed
· Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
· Out of hours information
· If it’s a life-threatening emergency call 999.
Home Visits
· Home visits are reserved for patients who are genuinely housebound and who do not leave the house for any reason. Including those in residential and nursing homes.
· We will visit only if the patient’s clinical condition prevents them from travelling to the surgery and they are deemed to have a medical condition that necessitates an urgent medical opinion.
· Age is not a criterion for a home visit, the criteria applies to both older and younger people.
· Home visits will not be undertaken for social / transport reasons.
· The Clinician may refuse to visit the patient and offer an urgent appointment at the surgery if he/she feels that is more appropriate.
Please telephone as early as possible if you need a visit as this helps us to plan the workload for the day.