We are now operating a new telephone triage appointment system. This means that if you wish to make an appointment with a Doctor, you will first be offered a telephone call back from the Doctor. The Doctor will then call you back on the same day and the problem may then be dealt with either over the phone or you may be offered a video consultation or an appointment to be seen at the surgery at a time to be agreed between you and the Doctor.
Telephone triage appointments can be booked by calling the appointments line anytime from 08:30 in the morning or by using the on-line booking system. You will be called back on the same day but not at a specified time. You can request a timed slot if you are working and need to specify a time to be called.
We have removed the division between booking appointments in the morning and afternoon and request all calls to be made in the morning if possible in order for us to plan the day's workload.
Medical emergencies will be triaged at any time during the working day.
Appointments with the Nursing team can be made in advance by calling the appointments line.
Extended Access Appointments
Evening and weekend appointments are now available to book in via our reception team.
Usual appointment times are between 6.30pm and 8.00pm Monday to Friday, Saturday 8am to 12pm, Sunday 9am to 12pm.
These appointments will be held at other surgeries within Eastbourne and not at Princes Park.
Click here to download the Improving Access Poster (.pdf, 66KB)
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Online Service For Booking Appointments
Firstly a reminder that it is possible to pre book appointments with your GP over the phone.
We have implemented a secure on-line booking system which will allow you to book in advance with your registered Doctor at any time of the day. This means you will not have to phone in at 8.30 to book a routine appointment.
You will need to access the website https://www.patientaccess.com/ and register on line.
There is no need for a password or pin, so all you need to do on the first question is answer NO, you can then carry on with the registration process. It takes a while for the system to catch up with the registration process, so please wait 24 hours before trying to log on and use your new details.
If you have any difficulties with the registration process, please phone us with your contact details and we will call back to help you.
Hopefully you will find this a useful service and feedback on using the website is appreciated.
We try to keep to appointment times but some problems may take longer than usual and the doctor may occasionally be called out to an emergency. You may therefore be seen later than your appointment time. Please be patient and understanding.
Please be aware that most appointments with your doctor are for a period of 10 minutes. If you have more than one problem to discuss please make the doctor aware at the start of the consultation and be prepared to come back at a later date if it is not possible to cover everything in the 10 minutes. It is unfair to other patients waiting to see the doctor if you take more than your allotted time. Appointments with the Duty Doctor of the day are for 7 minutes and really must be kept to one emergency problem that can't wait until your own Doctor is available.
If you are unable to attend for a pre-booked appointment please let us know as early as possible.This would then allow the appointment to be given to another patient.
If you have special circumstances (e.g. working away) pre-booking appointments are available on Saturday mornings from 8.30am to 12.30pm.