We operate an advanced access appointment system, which means that all patients will be offered an appointment to see a member of the primary health care team on the day that they phone. If your own doctor is not available an appointment will be offered with another doctor or one of the practice nurses. Appointments can be made in person at reception during surgery hours, by telephone or via the Patient Access website (see below).
Extended Access Appointments
Evening and weekend appointments are now available to book in via our reception team.
Usual appointment times are between 6.30pm and 8.00pm Monday to Friday, Saturday 8am to 12pm, Sunday 9am to 12pm.
These appointments will be held at other surgeries within Eastbourne and not at Princes Park.
Click here (.pdf, 63KB) to download the Improving Access Poster
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Online Service For Booking Appointments
Firstly a reminder that it is possible to pre book appointments with your GP over the phone.
We have implemented a secure on-line booking system which will allow you to book in advance with your registered Doctor at any time of the day. This means you will not have to phone in at 8.30 and 2.15 to book a routine appointment.
You will need to access the website https://patient.emisaccess.co.uk and register on line.
There is no need for a password or pin, so all you need to do on the first question is answer NO, you can then carry on with the registration process. It takes a while for the system to catch up with the registration process, so please wait 24 hours before trying to log on and use your new details.
If you have any difficulties with the registration process, please phone us with your contact details and we will call back to help you.
Hopefully you will find this a useful service and feedback on using the website is appreciated.
We try to keep to appointment times but some problems may take longer than usual and the doctor may occasionally be called out to an emergency. You may therefore be seen later than your appointment time. Please be patient and understanding.
Please be aware that most appointments with your doctor are for a period of 10 minutes. If you have more than one problem to discuss please make the doctor aware at the start of the consultation and be prepared to come back at a later date if it is not possible to cover everything in the 10 minutes. It is unfair to other patients waiting to see the doctor if you take more than your allotted time. Appointments with the Duty Doctor of the day are for 7 minutes and really must be kept to one emergency problem that can't wait until your own Doctor is available.
If you are unable to attend for a pre-booked appointment please let us know as early as possible.This would then allow the appointment to be given to another patient.
Patients requiring an appointment with a doctor in the morning should phone or call in at 8.30am. For appointments in the afternoon they should phone at 2.15pm. The appointment desk is closed between 12 noon and 2.15pm. 30% of appointments are now pre-bookable up to two weeks in advance. If you have special circumstances (e.g. working away) pre-booking appointments are available on Saturday mornings from 8.30am to 12.30pm.